ASE makes it easy to find good auto repair, wherever you’re located.
Having a good auto repair facility you can count on is always helpful, but especially when the unexpected happens. ASE offers car owners a variety of resources and tips for finding a good repair facility.
One of the best ways to get good auto repair is to look for a technician or other service professional with ASE certification. The easiest ways to find one are to look for the ASE sign on the facility or in their Yellow Pages, newspaper, or online ads. Once inside, most establishments proudly display the ASE certificates earned by their technicians in their office or waiting room. Finally, ASE-Certified Technicians often wear the ASE Blue Seal patch on the shoulder of their uniforms, and are more than willing to show you their credentials.
Choosing the Right Repair Shop
No matter what you drive – sports car, family sedan, pick-up, or mini-van – when you go in for repairs or service, you want the job done right. The following advice should take much of the guesswork out of finding a good repair establishment. Don’t just drop your vehicle off at the nearest establishment and hope for the best. That’s not choosing a shop, that’s merely gambling.
- Read your owner’s manual to become familiar with your vehicle and follow the manufacturer’s suggested service schedule.
- Start shopping for a repair facility before you need one; you can make better decisions when you are not rushed or in a panic.
- Ask friends and associates for recommendations; even in this high-tech era, old-fashioned word of mouth reputation is valuable.
- Check with your local consumer organization(s) regarding the reputation of the business. Inquire about complaints and the rate of resolution of complaints.
- If possible, arrange for alternate transportation in advance so you will not feel forced to choose a shop solely on location.
- Once you choose a repair shop, start off with a minor job; if you are pleased, trust them with more complicated repairs later.
II. At the Shop
- Look for a neat, well organized facility, with vehicles in the parking lot equal in value to your own and modern equipment in the service bays.
- Professionally run establishments will have a courteous, helpful staff. The service writer should be willing to answer all of your questions.
- Feel free to ask for the names of a few customers. Call them.
- All policies (labor rates, guarantees, methods of payment, etc.) should be posted and/or explained to your satisfaction.
- Ask if the shop customarily handles your vehicle make and model. Some facilities specialize.
- Ask if the shop usually does your type of repair, especially if you need major work.
- Look for signs of professionalism in the customer service area: civic and community service awards, membership in the Better Business
- Bureau, AAA-Approved Auto Repair status, customer service awards.
- Look for evidence of qualified technicians, such as trade school diplomas, certificates of advanced course work, and ASE certifications – a national standard of technician competence. The backbone of any shop is the competence of its technicians.
- Keep good records; keep all paperwork.
- Reward good service with repeat business. It is mutually beneficial to you and the shop owner to establish a relationship.
- If the service was not all you expected, don’t rush to another shop. Discuss the problem with the service manager or owner. Give the business a
chance to resolve the problem. Reputable shops value customer feedback and will make a sincere effort to keep your business.
Our ASE certified trained technicians are supplemented through our association with AllData, a service that provides them with up to the minute information from the manufacturers on all makes and models.